Thank you for shopping with yourworldexchange. We want you to enjoy a smooth and pleasant shopping experience. If you are not fully satisfied with your purchase, our refund policy below explains how we can assist you.

1. Refund Eligibility

You may request a refund under the following conditions:

  • A refund request is submitted within 14 days of receiving the product.
  • The item is unused, undamaged, and in its original condition.
  • All original packaging and accessories are included.

Refunds are not available in the following situations:

  • The request is submitted after the 14-day window.
  • The item has been used, damaged, modified, or is missing parts.
  • Personalized/custom items, clearance items, or items marked as non-returnable.

2. Refund Process

  1. Contact us at yourworldexchange@outlook.com and provide:
    • Order number
    • Reason for refund
    • Photos of the item (if applicable)
  2. We will respond within 48 hours.
  3. If the item needs to be returned, we will provide the return address.
  4. After we receive and inspect the item, your refund will be processed within 3–7 business days.
  5. Refunds will be issued to the original payment method (Stripe, PayPal, credit card, etc.).

3. Shipping Costs

  • If the refund is due to a product defect, damage, or our error, we will cover the return shipping cost.
  • For personal reasons (e.g., dislike, wrong size, change of mind), customers are responsible for return shipping fees.

4. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 72 hours of delivery with photos attached. We will arrange a replacement or refund at no cost to you.

5. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider (Stripe, PayPal, or your card company)
  • Processing times may vary

If you still have not received your refund, please contact us for assistance.

6. Contact Us

If you have any questions regarding refunds, please contact us:

Email: yourworldexchange@outlook.com
Company Name: yourworldexchange
Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA